Patients/Clients have the Right -
- To be treated with dignity and respect
- To fair treatment, regardless of race, ethnicity, creed, religious belief, sexual orientation, gender, age, health status, or source of payment of care
- To have the treatment and other patient information kept private. Only by law may records be released without patient permission.
- To access care easily and in a timely fashion
- To a candid discussion about all treatment choices, regardless of cost or coverage by their benefit plan. ● To share in developing the treatment plan.
- To the delivery of services in a culturally competent manner.
- To information about the organization, its providers, services and role in the treatment process ● To information about provider work history and training.
- To information about clinical guidelines used in providing and managing their care.
- To know about advocacy and community groups and prevention services.
- To freely file a complaint, grievance, or appeal and to learn how to do so
- To know about laws which relate to their Rights and Responsibilities.
- To know about their Rights and Responsibilities in the treatment process, and to make recommendations regarding the organizations Rights and Responsibilities policy.
Patients/Clients have the Responsibility:
- To treat those giving them care with dignity and respect.
- To give providers the information needed in order to provide the best possible care.
- To ask providers questions about their care.
- To help develop and follow the agreed-upon treatment plan for their care, including the agreed-upon medication plan.
- To inform the provider if the treatment plan no longer works for them.
- To inform the provider of any medication changes, including medications given to them by others. ● To keep the scheduled appointments or notify as soon as possible if they need to reschedule or cancel the visit(s).
- To inform the provider of any changes in insurance coverage.
- To inform the provider of any difficulty with paying fees.
- Not to take actions which could harm others.
- To report fraud and abuse.
- To openly report concerns for quality of care.
- To inform provider of any changes to their name and contact information (name, address, phone, etc) Patients/Clients have the Right and the Responsibility to understand and develop plans and goals to improve their health.
I have read and understood Rights and Responsibilities.
